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Acumen Logs Zapier Integration

Who it's for: Operations and support teams automating cross-tool workflows without code.
You’ll learn: Prerequisites, trigger data, popular recipes, and troubleshooting tips.

Automate incident response, ticketing, and reporting by connecting Acumen Logs to thousands of Zapier-enabled applications.

Prerequisites

  • An active Acumen Logs account with Zapier integration enabled.
  • A Zapier account (free or paid) with permission to create Zaps.
  • API key generated in Acumen Logs (Settings > Integrations > Zapier).
  • Optional: target app credentials (e.g., Slack, Google Sheets, Jira).

Create a Zap

  1. Visit https://zapier.com/app/zaps and click Create > New Zap.
  2. Search for Acumen Logs in the Trigger step and choose one of the available events.
  3. Connect your Acumen Logs account when prompted by pasting the generated API key.
  4. Click Test Trigger to fetch a sample payload.
  5. Add an Action step. For example, send a Slack message, create a Jira issue, append a Google Sheet row, or page an on-call rotation.
  6. Map fields from the Acumen Logs payload to your target application fields.
  7. Test the action, then click Publish to activate the Zap.

Available Triggers & Data

Trigger Description Key Fields
Synthetic Test Failed Fires when a synthetic journey fails after meeting your alert threshold. project_name, test_name, failure_reason, location, run_url, has_passed, response_counts, timestamp
Uptime Test Failed Fires when an uptime check detects downtime. project_name, monitor_name, status_code, response_time, location, check_url, timestamp
Heartbeat Missed (coming soon) Alerts when a heartbeat does not check in before its grace period. monitor_name, expected_at, last_received, project_name

Payloads include direct links to the Acumen Logs dashboard for deeper investigation.

Popular Workflows

  • Create Support Tickets: Generate Jira or Zendesk tickets when a synthetic test fails, pre-populating summary, severity, and run URL.
  • Team Notifications: Post to Slack, Microsoft Teams, or email distribution lists with formatted incident summaries.
  • Incident Escalation: Trigger PagerDuty or Opsgenie incidents from uptime failures to wake up on-call teams automatically.
  • Data Warehousing: Append failure events to Google Sheets or Airtable for weekly reporting and trend analysis.
  • Status Page Updates: Automatically update Statuspage or other public status tools when downtime is detected.

Best Practices

  • Filter Noise: Use Zapier’s Filters or Paths to react differently based on severity, region, or environment.
  • Include Context: Map fields like run_url, project_name, and location so responders can jump straight into diagnostics.
  • Batch Notifications: Combine multiple failures into a digest using Zapier Delays or Storage to avoid alert fatigue.
  • Version Control: Clone Zaps before major edits so you can roll back quickly.
  • Test Regularly: Periodically trigger test runs from Acumen Logs and confirm the Zap handles payload changes.

Troubleshooting

  • No Sample Data: Run a synthetic or uptime monitor manually, then click Test Trigger again to pull fresh events.
  • Authentication Failed: Regenerate your Zapier API key in Acumen Logs and reconnect the account.
  • Zap Keeps Firing: Check your monitor’s alert fail count and ensure incidents are resolved; consider adding a filter to only respond to specific statuses.
  • Rate Limits: Heavy automation may hit Zapier rate limits. Upgrade your plan or consolidate multiple Zaps into a single multi-step workflow.
  • Field Mapping Errors: Re-open the action step after payload changes to re-map new fields.

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